Hi Frank,

Thank you for your questions.

As for the first one, we admit that there were some issues with the auto updater service. The known cases were already fixed. So I want to ask you, please send us the log.txt file. It’s present in the following folder: C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService. It will be very helpful for us to investigate of this concrete case.

The issue about the credentials is included to our current sprint. The work on it is already in progress. Therefore, password and security token will be saved correctly in  the next versions of TWS.

I will inform you about the update of TWS and the fix of this issue

Thank you,

Kate

Well, there is no log.txt file in the updaterservice folder. What should I do?

Hi Frank,

Today we released a new version of TWS. This version includes improved auto-updater logging.

If TWS doesn’t get updated automatically during  this day, then you should manually update it again.  

The further actions from our side will be the following: if autoupdate gets failed during the next release of the new version of TWS, we will get the detailed information about the reason of this failure. We will appreciate your help with this.

In general, autoupdate service verifies presence of a new version every 10 minutes and updates The Welkin Suite after it is restarted. There may be a case when a new version is downloaded by autoupdate service but something  goes wrong and it cannot be installed locally. Exactly for this case we have implemented additional logging.

The issue about incorrect saving of credentials was fixed in this (0.22.15) version of TWS too.

We are grateful for you using The Welkin Suite.

Kate

Hello Kate,

The new update 22.16 didn't auto update. But as I said there is no log file in the UpdaterService folder. There is only one file called WelkinSuite.AutoUpdater.exe. I have checked the services in config panel and the Update Service is running.

Should I do something to enable logging?

Frank

Having this same issue as well, here are my log files.  It says there was an exception during the install phase. (I am on 23.7.4 currently).

 

Running a transacted installation.

 

Beginning the Install phase of the installation.

See the contents of the log file for the C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.exe assembly's progress.

The file is located at C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.InstallLog.

 

An exception occurred during the Install phase.

System.ComponentModel.Win32Exception: The name is already in use as either a service name or a service display name

 

The Rollback phase of the installation is beginning.

See the contents of the log file for the C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.exe assembly's progress.

The file is located at C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.InstallLog.

 

The Rollback phase completed successfully.

 

The transacted install has completed.

Installing assembly 'C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.exe'.

Affected parameters are:

   logtoconsole = 

   logfile = C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.InstallLog

   assemblypath = C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.exe

Installing service TheWelkinSuiteAutoUpdaterService...

Creating EventLog source TheWelkinSuiteAutoUpdaterService in log Application...

Rolling back assembly 'C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.exe'.

Affected parameters are:

   logtoconsole = 

   logfile = C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.InstallLog

   assemblypath = C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\UpdaterService\WelkinSuite.AutoUpdater.exe

Restoring event log to previous state for source TheWelkinSuiteAutoUpdaterService.

Hi.

Thank you for the additional details from your log file, because of this we now see the reason of the failed auto-update of TWS. The reason for this is, it is attempting to install the AutoUpdate service, which is already present locally because it was installed during the installation of the IDE. This service should be removed during the AutoUpdate process and then re-instaled, but this is not happening.

Our task is to understand the reason for such behavior. TWS team is investigating this.

Thank you,

Kate

is there a way to set the proxy setting for the auto updater?

in my pc it doesn't seems to auto update by itself

Hi,

Thank you for your question.

The Welkin Suite uses global proxy configuration on your machine. There is no ability to change this currently for the IDE.

I kindly ask you to verify if there is the 'log.txt' file in the next folder: C:\Program Files(x86)\ The Welkin Suite\The Welkin Suite\UpdaterService.

If it is present there, please send it to us. 

One more question: what version of the IDE do you have now?

Thank you,

Kate

I am using the latest 0.28.2

had to manually download and install this

Hi Amrud,

Thank you for your reply.

I'll keep you updated when the issue related to the auto-update  service will be solved.

When the next version of TWS will be available, I kindly ask you to leave your computer on for the night, but keep TWS closed.

Please let us know if the IDE will be updated during that time.

Thank you,

Kate

Hi guys,

I kindly ask you contact us if the issues related to this topic continue to be reproduced for you.

The issue that was posted by Eric Miller was solved by refreshing of the Security Token.

If you have any other question, please feel free to write us also.

Thank you,

Kate