The Welkin Suite Forum

Cannot create colution when IPs are whitelisted in profile.



Cannot create colution when IPs are whitelisted in profile.

  • Please log in to reply

#1

kookie

    Posted 20 Oct 2016

    Hello,



    I have all ip whitelisted in profile for user which I use for login, so I do not have security token.

    When I try to create solution in welkin suite and login to SFDC Sanbox, generic message is shown, and I am unable to create new solution.


    2 replies to this topic

    #2

    kate.dulko

      Posted 20 Oct 2016

      Hi Kookie,



      Thank you for your contacting us with this issue.

      May I please clarify with you if the name of your new project/solution contains spaces? If they are, please create a project/solution without spaces in its name.

      In addition, I kindly ask you to check if you have selected the correct Salesforce environment of your organization: Production/Development Edition, Sandbox, or Custom Domain.



      If these steps don't help you to solve the issue you are faced, please send us a bug report directly from TWS. You can find this option in the Main Menu -> Help -> Report a Bug. Please specify your email for our feedback and mark the 'Attach Log File' checkbox. This log file will help us to understand the reason for your issue.



      Thank you,

      Kate

      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      kate.dulko

        Posted 21 Oct 2016

        Hi Kookie,

        Thank you for your bug report with the attached log file.

        The issue you are faced with is related to TLS 1.0. We have fixed this in the updated version of TWS for Mac.



        I kindly ask you to download the latest version of the IDE and please update this manually.

        Please let us know if the issue is reproduced after updating.



        Thank you,

        Kate

        Kate Dulko
        Customer Relations

        The Welkin Suite

        twitter: @KateDulko
        skype id: d_katerina
        e-mail: kate.dulko@welkinsuite.com

         

          





        Boost Your Productivity. Get Started Today

        Try Free Trial