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Crash and restart when I try to dock windows



Crash and restart when I try to dock windows

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#1
windows version welkinsuite

agodoyYA

    Posted 11 Feb 2021 and edited 3 days ago

    TWS crashes whenever I try to manually dock (via click and drag into a dockable region) any window. Sometimes after crashing the application will immediately restart. I am able to use the WINDOW > Dock menu option to at least get windows to dock in the bottom region.


    I have reinstalled, but no change. Also a bit strange is the last time I opened TWS, my customizations (ex. layout of which windows are open and where they are docked) were gone.


    Please let me know any guidance or if there is a way to rollback to a previous version. Thanks!


    • 1

    11 replies to this topic

    #2

    byoungjr_H&M

      Posted 12 Feb 2021

      I am also having this problem.


      • 1

      #3

      kevcollins

        Posted 19 Feb 2021

        I'm having the same issue RIGHT NOW!!!!!!!!!!


        Is anyone with your company going to respond to this!!!!!!


        • 1

        #4

        agodoyYA

          Posted 22 Feb 2021

          Looks like this issue originated with a recent Windows 10 update. TWS is built on Visual Studio, so it bombed out along with a lot of other applications. To resolve: Update Windows 10 if you haven't already or try rolling back the Windows updates highlighted in the article below.


          [from article]

          ---

          The bug is also hitting Visual Studio, Windows Presentation Foundation (WPF), and other products. On Feedback Hub, one user reported that they’re unable to use Visual Studio 2019 after applying Windows 10 KB4598299.

          “In Visual Studio 2019, I performed the traditional window drag to relocate the Properties Window to be docked with the Solutions window [and] Visual Studio crashed. Uninstalling KB4598299 on both computers fixed the problem,” one user noted in a post on Feedback Hub.

          ---


          https://www.windowslatest.com/2021/02/06/microsoft-confirms-windows-10-update-bug-is-crashing-some-apps/



          #5

          byoungjr_H&M

            Posted 6 days ago

            I uninstalled the Windows Update from 2/9 and it FIXED IT!!!  


            • 1

            #6

            tadeuszhyzy

              Posted 6 days ago and edited 6 days ago

              Same issue. After WelkinSuite update.


              EDIT (24/02/2021):

              I have reinstalled whole my system and still getting same issue. I can't uninstall KB4598299 Windows Update and I can't use WelkinSuite. Please fix it.


              Tadeusz Hyży <tadeuszhyzy@gmail.com>

              Salesforce Solution Architect

              tadeuszhyzy.pl


              #7

              swapnil.patil

                Posted 6 days ago

                Same issue. After WelkinSuite update.



                #8

                agodoyYA

                  Posted 6 days ago

                  Hey @Tadeusz, can you check if you have installed Windows 10 update KB4601556? This was released to fix the issue of Visual Studio crashing when docking windows. It worked for me. I haven't had any new issues with the new Welkin Suite release.


                  @swapnil.patil same thing, do you have update KB4601556?


                  • 1

                  #9

                  swapnil.patil

                    Posted 5 days ago

                    agodoyYA, on 24 Feb 2021 - 02:46 PM, said:

                    Hey @Tadeusz, can you check if you have installed Windows 10 update KB4601556? This was released to fix the issue of Visual Studio crashing when docking windows. It worked for me. I haven't had any new issues with the new Welkin Suite release.


                    @swapnil.patil same thing, do you have update KB4601556?

                     I don't have KB4601556, currently its on KB4601384. 



                    #10

                    tadeuszhyzy

                      Posted 5 days ago

                      agodoyYA, on 24 Feb 2021 - 02:46 PM, said:

                      Hey @Tadeusz, can you check if you have installed Windows 10 update KB4601556? This was released to fix the issue of Visual Studio crashing when docking windows. It worked for me. I haven't had any new issues with the new Welkin Suite release.


                      @swapnil.patil same thing, do you have update KB4601556?

                       For me it worked! I didn't see this update till I restart my PC. Thanks a lot!


                      Tadeusz Hyży <tadeuszhyzy@gmail.com>

                      Salesforce Solution Architect

                      tadeuszhyzy.pl

                      • 1

                      #11

                      agodoyYA

                        Posted 5 days ago

                        swapnil.patil, on 25 Feb 2021 - 11:40 AM, said:
                        agodoyYA, on 24 Feb 2021 - 02:46 PM, said:

                        Hey @Tadeusz, can you check if you have installed Windows 10 update KB4601556? This was released to fix the issue of Visual Studio crashing when docking windows. It worked for me. I haven't had any new issues with the new Welkin Suite release.


                        @swapnil.patil same thing, do you have update KB4601556?

                         I don't have KB4601556, currently its on KB4601384. 

                        Your Windows 10 is out of date. Try to update and check that it installed KB4601556. If you can't update for some reason, you can look at this article and try to remove a previous Windows 10 update that caused the issue:


                        https://www.windowslatest.com/2021/02/06/microsoft-confirms-windows-10-update-bug-is-crashing-some-apps/



                        #12

                        mlochiano

                          Posted 3 days ago

                          Welkin....you REALLY need to wheigh in on this ASAP.    The comments below indicate 'install xxx' and 'uninstall xxx'.

                          We all know that you did not cause this....but there are a large number of developers who cannot proceed at this time.   Not only is Welkin Suite crashing, but it is also no longer reporting errors correctly.    All error reports show --line 2---






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