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Crashing during Pull (potentially not a bug)

Crashing during Pull (potentially not a bug)

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    Posted 15 Sep 2016


    Not sure if this should be posted in General Discussion.  I apologize in advance if this is not a bug.  As a user, I may just need to be educated.  

    When I perform a Pull the application crashes.  I found the following error(s) when looking through the *.temp.WERInternalMetadata.xml, specifically, "System.IO.PathTooLongExceptionZ".  Does this simply imply that the project is to many directories deep in the file system?

    I've attached screenshots.



    1 replies to this topic



      Posted 15 Sep 2016

      Hi Dave,

      Thank you for your contacting us with this issue.

      The reason for this issue is a number of symbols in a path of some file. The most often this applies to the path of some static resource.

      There are two workarounds for this:

         1) Please move whole your project folder in your file system to the higher level, for example to the root of a drive; in this case, please follow the next steps:

      • close The Welkin Suite;
      • move whole project folder to another directory;
      • open The Welkin Suite;
      • open your project using Main Menu -> File -> Open.

         2) Please change the structure of your static resources on SF to decrease the nesting level for the files which are located deeply; in this case, please follow the next steps:

      • download your static resources from Salesforce;
      • change their structure;
      • upload your static resources to Salesforce again;
      • force the pull from Salesforce in The welkin Suite.

      In addition, I kindly ask you to send us the crash log file that is created after this issue. You can find this file in your %temp% folder. The name of the file is 'MSBuild_[SomeGuid].failure'. This will help us to handle the TWS crash.

      Thank you,


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina



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