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Cursor jumps randomly and unexpectedly



Cursor jumps randomly and unexpectedly

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#1
windows version welkinsuite

tomic.84

    Posted 19 Oct 2018 and edited 14 Feb 2019

    This is the one of those complaints where most will probably think that I am crazy. However, although I can not prove that :) this is something that realy happens. I will try to explain that. From time to time, I would say once in a half an hour, cursor jumps randomly to some location in currently opened file or TWS opens another class. So far I couldn't recognize a pattern why, how and when he does that but I have a feeling that he does "go to defenition" by his own. 

    Does this sound familiar or this is the first time somebody repors something like this? My version is 1.22.1.4



    14 replies to this topic

    #2

    joachim.roesecke

      Posted 19 Oct 2018

      Something similar: sometimes when I do not hold down the CTRL key, TWS jumps to the class when I click somewhere near the call. I therefore do not think you are crazy.



      #3

      tomic.84

        Posted 19 Oct 2018

        Now when there are at least 2 of us, it encoureged me to figure out how to reproduce it. I still can not reproduce it on demand, however following scenario almost always gives me this behavior. If I have a couple of classes open (currenlty have also one debug log opened, not sure if it is relevant) and just randomly switch from class to class, there will be eventually one class where TWS behaves like I have CTRL pressed. On every hover over the ClassName for example, it will underline it and change the cursor to the hand (html anchor behavior). If I now click on any line in this class where there is a Class Name (it does not need to be click on the word itself!) he will do the "go to definition".



        #4

        joachim.roesecke

          Posted 19 Oct 2018

          Exactly what I am facing. But you described it much better!



          #5

          kate.dulko

            Posted 19 Oct 2018

            Hi guys,


            Thank you for sharing this issue with us.


            We will pay our additional attention to this case and we will look for a reason for this issue.


            Also, I want to draw our attention that there is a hot-key assigned to the 'Go to definition' command and this hot-key is 'Cmd+D'. Can this be related to reproducing the issue?

            You can change the assigned hot-key to another one and check if the issue is reproduced after this.
            To change the hot-key, please use the following steps:

            1. please navigate to the menu The Welkin Suite Blaze -> Preferences -> Environment -> Key Bindings;
            2. find the 'Go to Definition' command using the search field;
            3. in the 'Edit Binding' field at the bottom of the wizard please specify another hot-key, for example, 'Ctrl+G';
            4. click Apply and Ok.

            Hope this would help, however, if the issue is reproduced after this, we will continue to investigate a reason for this and we will do our best to fix this.



            Regards,

            Kate


            Kate Dulko
            Customer Relations

            The Welkin Suite

            twitter: @KateDulko
            skype id: d_katerina
            e-mail: kate.dulko@welkinsuite.com

             

              


            #6

            tomic.84

              Posted 20 Oct 2018

              Hi Kate,

              No, this could not be the reason for this behaviour. As we said, it happens without touching the keyboard at all. And by the way, for me shourtcut for "Go To definition" is already customized since you introduced this functionality in early versions and it is set to "F12". However, this doesn't work for me either since at least month or two :(



              #7

              kate.dulko

                Posted 26 Oct 2018

                Hi Tomic,


                Thank you for your response and for the additional information.

                We will take this into account during our investigation.


                I will keep you updated on our progress for this and I hope we will find a solution for this issue soon.


                Regards,

                Kate



                Kate Dulko
                Customer Relations

                The Welkin Suite

                twitter: @KateDulko
                skype id: d_katerina
                e-mail: kate.dulko@welkinsuite.com

                 

                  


                #8

                tomic.84

                  Posted 07 Nov 2018

                  Any progress on this one? This is the most anoying bug that drives me crazy. I have just had it in couple of minutes that he jumped to another class. Don't make me go to Developer Console, please. If you have issues reproducing it I am prepared to have a screen sharing session to show you what I/we talk about.



                  #9

                  kate.dulko

                    Posted 07 Nov 2018

                    Hi Tomic,


                    We are looking for the steps to reproduce this, however, we can't seem to find a way to replicate this issue on our side right for right now, so we would appreciate a lot more details on when exactly this happens to you:

                    • you told us that you don't click on the keyboard at the time when the issue occurs, however, do you make any click by your mouse, or do you just move a cursor?
                    • also, is the issue reproduced for the same files, or does it apply for random files?

                    As a possible workaround, you can re-install Microsoft Visual Studio Shell (Isolated), since a core for such behavior can be caused by some internal mechanisms which the IDE uses from IsoShell.
                    If this acceptable to you, please follow these steps:

                    1. please uninstall Microsoft Visual Studio Shell (Isolated);

                    2. after this please uninstall The Welkin Suite IDE;

                    3. download Microsoft Visual Studio 2013 Shell (Isolated) using this link and install it separately from the IDE;

                    4. re-download TWS from the site and install it again.


                    After this, please check if the issue is reproduced.


                    Looking forward to your response, and any additional information/steps/notes on this issue would be very helpful for us.


                    Thank you

                    Kate



                    Kate Dulko
                    Customer Relations

                    The Welkin Suite

                    twitter: @KateDulko
                    skype id: d_katerina
                    e-mail: kate.dulko@welkinsuite.com

                     

                      


                    #10

                    tomic.84

                      Posted 07 Feb 2019

                      I have bought a brand new Laptop with brand new Windows 10 Installation and brand new TWS installation. Issue is still there. In the meantime I have managed to find a way to reproduce the issue every time. It is sufficient to just make a change in the apex class, hit ctrl + B (save/build) and from that moment on TWS behaves like I am holding ctrl all the time. Please note that it does not have anything to do with my Keyboard since I tried 3 different keyboards.


                      It will soon be 6 months since I reported this bug and can not emphasise more how much this bug drives me crazy and destroys my productivity. I would kindly ask you to invest some more effort in solving this one. I offer you once more my assistance via web meeting or whatever you want me to do. Just please fix this one. 

                      Thank you



                      #11

                      kate.dulko

                        Posted 07 Feb 2019

                        Hi Marco,


                        Thank you for your feedback.


                        We will take this into account and we will do our best to solve this.

                        Also, I've checked the steps which you've provided for a constant reproducing the issue and this doesn't work on our side - in other words, after the provided steps the issue isn't reproduced. So we will continue working to reproduce the issue. 

                        We included this investigation into the scope of our plans for the nearest several months.

                        Thank you for your suggestion to make a web meeting on this. I will let you know if/when we are ready for this meeting.


                        Meantime, may I please clarify with you if you use any Visual Studio extensions in TWS?
                        If yes, can you please check if the issue is reproduced when you disabled them.


                        Thank you,

                        Kate


                        Kate Dulko
                        Customer Relations

                        The Welkin Suite

                        twitter: @KateDulko
                        skype id: d_katerina
                        e-mail: kate.dulko@welkinsuite.com

                         

                          


                        #12

                        tomic.84

                          Posted 11 Feb 2019

                          I don't use any extensions, not that I am aware of. I do have installed Visual studio 2017 Community addition on my machine though. However, I have just installed plain VS and TWS without any additional tools.



                          #13

                          kate.dulko

                            Posted 11 Feb 2019

                            Hi Marco,


                            Thank you for your response.

                            We are going to investigate if there VS 2017 can influence on reproducing this issue.


                            Also, @joachim.roesecke, if you don't mind me asking, can you please let us know if you have the installed Visual Studio 2017 Community addition (in the case if you are faced with the issue using TWS on Windows)?


                            We continue our investigation on this.

                            I will post updates here when we have any results.


                            Thank you,

                            Kate




                            Kate Dulko
                            Customer Relations

                            The Welkin Suite

                            twitter: @KateDulko
                            skype id: d_katerina
                            e-mail: kate.dulko@welkinsuite.com

                             

                              


                            #14

                            joachim.roesecke

                              Posted 14 Feb 2019

                              Hi all

                              No, I do not have the VS2017 Community Edition installed. Regarding this issue, the situation got better for me over the last months. I cannot say, why.

                              Regards, Joachim



                              #15

                              kate.dulko

                                Posted 14 Feb 2019

                                Hi Joachim,


                                Thank you for your response.

                                Also, I'm happy to hear that you can work in the IDE without facing this issue.


                                Marco, we will continue to reproduce and to investigate this issue and I will keep you updated on our progress on this.


                                Regards,

                                Kate


                                Kate Dulko
                                Customer Relations

                                The Welkin Suite

                                twitter: @KateDulko
                                skype id: d_katerina
                                e-mail: kate.dulko@welkinsuite.com

                                 

                                  





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