Hi Paul,

Thank you for contacting us on this.

May I please clarify with you what version of the IDE do you have? 

Also, as a workaround, you can follow the next steps solve the issue locally:

     1) please close the IDE and open the folder /Library/TheWelkinSuite/;

     2) delete the file 'tws.wallet.bin';

     3) open the IDE and use your username or email for login.

Please let me know if this would help you. In another case, please send us a bug report directly from the IDE - you can find this functionality in the menu Help -> Report a Bug, please put your email and enable the 'Attach Log File' checkbox. This way we would receive your TWS logs that could help us to find a reason for the issue.

Thank you,

Kate