The Welkin Suite Forum

Endless "Loading License information"

Endless "Loading License information"

  • Please log in to reply

mac version welkinsuite


    Posted 09 Jun 2018 and edited 11 Jun 2018

    I see endless Loadind license information spinner on start. Mac OS X High Sierra

    1 replies to this topic



      Posted 11 Jun 2018

      Hi Paul,

      Thank you for contacting us on this.

      May I please clarify with you what version of the IDE do you have? 

      Also, as a workaround, you can follow the next steps solve the issue locally:

           1) please close the IDE and open the folder /Library/TheWelkinSuite/;

           2) delete the file 'tws.wallet.bin';

           3) open the IDE and use your username or email for login.

      Please let me know if this would help you. In another case, please send us a bug report directly from the IDE - you can find this functionality in the menu Help -> Report a Bug, please put your email and enable the 'Attach Log File' checkbox. This way we would receive your TWS logs that could help us to find a reason for the issue.

      Thank you,


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina



      Boost Your Productivity. Get Started Today

      Try Free Trial