[Solved] Opening a Downloaded Logs Causes Crash

TWS has crashed three consecutive times while trying to open a downloaded log.

Thanks.

Great progress with the IDE, guys.

Brent

I want to add that my PC freezes on downloading big logs in TWS (I have Core i7 with 16GB RAM and not the slowest HDD).

Hi Brant and Victor,

Thank you for sharing your impressions of the development program.

This is really a pleasure for us.

Our team has been faced with both of these issues when we have been opening downloaded logs. In our case it was when we were working with a file larger than 2 mb. Could I clarify with you the size of your downloaded logs?

As a side note, this issue is already present in our backlog and it will be fixed by our team.

Regards,

Kate

Hi Kate,

My problem related to logs with size 1.9-2.2 MB

Hi Victor,

Thank you for this detail.

Just as we thought, you are having the same issue as we are.

I’m afraid I cannot tell you the exact terms of the time line on fixing this bug, but we will write to you as soon as we know it will be done.

Thank you,

Kate

Hi guys,

I want to inform you that the issue related to the crash during the opening of Debug Logs has been fixed in the new 0.24.5 version of TWS.

Thank you for your help in resolving this.

Regards,

Kate

Hi,

Are there any news about fixing freezes in logs? At this moment with the latest TWS I have problems with even small logs(10-20KB).
I noticed that it works slow on the coloured part of log - the grey one works fine.

Hi Victor,

Thank you for sharing the information with us.

Our team have faced with this issue too. We are investigating the reason for this case after made changes.

Thank you for you notice also.

I’ll inform you if there are any changes in the status of the issue.

Regards,

Kate

Hi,

I'm on 0.24.13.4 and still have an issue while trying to download the logs.

Is there anything I could do to correct this?

Regards,

Jean

Hi.

Thank you for your post.

May I please clarify with you if there is a crash of the IDE or freezing by opening the Logs in your case?

Can you see the Logs after this?

I want to ask you to send us the file:

1. if your issue is related to the crash or general freezing of TWS and there is no ability to see the Logs at all, - please, send us the ‘MsBuild_[someguid].failure’ file; you can find this file in the %temp%;

2. if your issue is related to freezing for some time and you can see the Logs later, - please, send us a bug report from the IDE: Main Menu -> Help -> Report a Bug, describe your issue and mark the ‘Attach Log file’ checkbox.

We will appreciate your help.

Thank you,

Kate