The Welkin Suite Forum

[Solved] Invalid or expired credentials



Invalid or expired credentials

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#1
windows version welkinsuite

markvick

    Posted 23 Aug 2018 and edited 22 Oct 2018

    After updating itself to R20 version 1.21.1.4 TWS will no longer authorise to Salesforce. I have reset password and security token in both Salesforce and TWS but get a "Salesforce credentials are invalid or have expired. Please update the credentials in the project properties" error message. TWS is now unusable.



    3 replies to this topic

    #2

    kate.dulko

      Posted 23 Aug 2018

      Hi Mark,


      Thank you for sharing this issue with us, and for your bug report!


      I kindly ask you to update your credentials in the project properties one more time, and after this please close the project with saving changes and then open it again.

      If this won't help, please use the 'Connect to an organization' command from the context menu of your project in the Solution Explorer.


      Please let us know if this would solve the issue.

      Looking forward to your response.


      Regards,

      Kate


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      markvick

        Posted 23 Aug 2018

        Hi Kate,

        'Connect to an Organization' comand worked

        Thank you

        Cheers,

        Mark



        #4

        kate.dulko

          Posted 23 Aug 2018

          Hi Mark,


          Thank you for your quick update!

          I'm happy that you can continue to work on your TWS project.


          I'll close this topic as Solved.

          If you would have any other questions, please let us know - we will be happy to answer them and assist you.


          Regards,

          Kate


          Kate Dulko
          Customer Relations

          The Welkin Suite

          twitter: @KateDulko
          skype id: d_katerina
          e-mail: kate.dulko@welkinsuite.com

           

            


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