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[Solved] Loading License Information screen takes many time on be completed.



Loading License Information screen takes many time on be completed.

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#1
mac version welkinsuite

albertomartinezli

    Posted 22 Sep 2017 and edited 17 Feb 2018

    Today I have started to use Welkin Suite with my Mac and I realized that it takes 10 minutes in the same screen with the message "Loading License Information" and it doesn't any more and I can't load the project, so I am disabled to use the platform.

    A message information with error could be great.








    3 replies to this topic

    #2

    vlgubanovich

      Posted 22 Sep 2017

      Hi Alberto,


      Thank you for contacting us with this issue.

      I'd ask you to try to do the following actions in order to resolve it:

          1. please close the IDE and open the folder /Users/*YOUR_USER*/Library/TheWelkinSuite/;

           2. delete the file 'tws.wallet.bin';

           3. open the IDE and use your username to log in (not the email).

      This should help resolving the issue. Please let me know if this helps you or in case there are any issues with completing this steps.


      Thank you,

      Vladimir



      Vladimir Gubanovich
      Head of Product
       
      The Welkin Suite
      skype id: vladimir.gubanovich
      e-mail: vladimir.gubanovich@welkinsuite.com


      #3

      albertomartinezli

        Posted 25 Sep 2017

        Thanks for the answer. All works fine now!


        Regards



        #4

        vlgubanovich

          Posted 25 Sep 2017

          Hi Albert,


          Thank you for letting us know about the result!

          We're glad that it's working finr for you :)

          In the meantime we'll continue working on this issue, so it won't influence you or any other users in the future.


          Please don't hesitate to contact us if you have any other issues, comments or some cool ideas :)


          Thank you,

          Vladimir


          Vladimir Gubanovich
          Head of Product
           
          The Welkin Suite
          skype id: vladimir.gubanovich
          e-mail: vladimir.gubanovich@welkinsuite.com


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