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Not all debug logs are showing in list

Not all debug logs are showing in list

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windows version welkinsuite


    Posted 18 May 2018 and edited 20 May 2019

    not all debug logs are showing up in the list. 

    I can see the logs in Dev Console but they are not in the Debug Logs pane. 

    Also when I go to Configure Debug Log Levels the drop downs are missing the values. 

    I can still pick them and populate the field but they options do not show up. see attach; 

    Attached Files

    5 replies to this topic



      Posted 18 May 2018

      Hi Eric,

      Thank you for bringing this to our attention!

      We have started to investigate reasons for both issue, and have found that the display issue in the 'Configure Debug Log Levels' windows could be caused by the latest Windows update. Did you have this update to the 1803 Windows version?

      To be more detailed: this latest update includes a lot of changes in UI rendering Windows applications and these changes could influent on the control which we have used in the Debug Log Level's windows.

      We are looking for a way to solve this and I will be back to you right we would find a solution.

      Regarding absent log files in the panel, may I please ask you to tell me how many log files do you have in Developers Console? 

      A reason for this questions is that the IDE queries 100 files. (As a side note, we will consider changing of this limit).

      Also, can you please tell me what exact log files are absent: for example, you cannot download new log files, or these log files were generated more than 
      twenty-four hours ago?

      We would appreciate any additional information on this.

      Looking forward to your response.

      Thank you,


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina





        Posted 15 May 2019 and edited 15 May 2019

        I am having a similar issue.  I am looking for the debug log that contains the System.debug lines that I placed in the class I am debugging.  This class is called from a batch, and I can see the debug log in the Developer Console once it has been created.  However, it never gets downloaded into TWS.  Is this a bug?



          Posted 16 May 2019

          Hello mercersw.

          Thank you for sharing your case.

          I kindly ask you to reproduce this one more time and please send us a bug report with attached log files directly from the IDE - you can find this functionality in the menu Help -> Report a Bug, please specify your email and enable the 'Attach Log File' checkbox.
          This way we would receive your TWS log files which could help us to find a reason for the error.

          Looking forward to your bug report!



          TWS Team



            Posted 17 May 2019

            Hello, ihor.zhabolenko,

            I attempted to reproduce the bug today, but it worked fine this time.  I will keep your instructions in mind, and I will submit the bug report if/when I am able to reproduce the issue.  Thanks for your help.

            Kind regards,


            • 1



              Posted 20 May 2019

              Hi mercersw,

              Thank you for your update.
              I'm happy to hear that you don't have this bug today.
              If you have any questions, please let us know. We'll be happy to answer all of them.

              TWS Team

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