[Resolved] Not able to login to sandbox

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[Resolved] Not able to login to sandbox



[Resolved] Not able to login to sandbox

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#1

ashvin_bhatt

    Posted 30 Oct 2015

    Hi,

     

    I have IP ranges set from 0.0.0.0 to 255.255.255.255 for my admin profile. I cannot login into this org, trying since a week.

     

    First getting download components screen but when click next, getting the below screen which says either salesforce is under maintenance or Internet connection down but both cases are not applicable.

    [attachment=46:WELKIN1.png]

     

    Here's the error message

     

    [attachment=47:WELKIN2.png]



    2 replies to this topic

    #2

    kate.dulko

      Posted 03 Nov 2015

      Hi.


      Thank you for your report!

      This is a new issue for our team.

      Could I ask you please to reproduce this case several times and use ‘Report a Bug’ in our IDE. (You will find it in the ‘Help’). This way will get your log file, which can help us to understand the reasons for this issue.


      Thank you,

      Kate


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      kate.dulko

        Posted 04 Jan 2016

        Hi Ashvin,


        I would like to inform you that our team was not able to reproduce the current issue.

        At the same time, during the last months we released the several fixes for similar bugs. It appears like one of the fixes will help you to login to your sandbox.


        Please let me know in our forum or via emails if you still experience this problem.

        ​

        Thank you,

        Kate


        Kate Dulko
        Customer Relations

        The Welkin Suite

        twitter: @KateDulko
        skype id: d_katerina
        e-mail: kate.dulko@welkinsuite.com

         

          


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