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Service 'The Welkin Suite Auto-Updater' (TheWelkinSuiteAutoUpdater) could not be installed



Service 'The Welkin Suite Auto-Updater' (TheWelkinSuiteAutoUpdater) could not be installed

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#1

mdragilev

    Posted 14 Sep 2016

    When WelkinSuiteSetup-0.30.17.4 ran as an auto-update, started getting this error:


    Service 'The Welkin Suite Auto-Updater' (TheWelkinSuiteAutoUpdater) could not be installed.  Verify that you have sufficient privileges to install system services.


    The install runs under the admin account.


    This happens after choosing the install directory.  It doesn't matter what directory is chosen.



    3 replies to this topic

    #2

    kate.dulko

      Posted 15 Sep 2016

      Greetings,


      Thank you for your bug report.


      I kindly ask you to answer the several questions to help us understand the reason for the issue you are faced with:

      • Just to clarify with you: have you manually run the installer of the 0.30.17.4 The Welkin Suite?
      • Do you have an installed anti-virus system? If yes, which one?
      • What version of The Welkin Suite did you have previously?

      In addition, please send us the next log files;

      • 'UpdaterService' log file; this is located in the following folder: C:\ProgramData\TheWelkinSuite\UpdaterService.
      • 'TWS_Installation.log' file; this is located in the following folder: C:\Users\%user_name%\AppData\Local\Temp.

      We will appreciate your help.


      Thank you,

      Kate


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      mdragilev

        Posted 15 Sep 2016

        Yes, tried to manually install it.

        I run Avast Business, but I disabled it during the installation

        I don't remember what version was on there before, but I assume the previous version as I agreed to update every time.


        When I started looking for an update service, I relaized that the old one failed to cleanup.


        Ended up running sc delete "TheWelkinSuiteAutoUpdater" from admin command prompt and then install ran.



        #4

        kate.dulko

          Posted 15 Sep 2016

          Hi,


          Thank you for your response.

          We are glad that you can continue your working process with The welkin Suite IDE.


          As a side note, our developers will investigate the issue related to the auto-update process of the IDE you were faced with.


          Regards,

          Kate


          Kate Dulko
          Customer Relations

          The Welkin Suite

          twitter: @KateDulko
          skype id: d_katerina
          e-mail: kate.dulko@welkinsuite.com

           

            





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