Greetings,

Thank you for your bug report.

I kindly ask you to answer the several questions to help us understand the reason for the issue you are faced with:

• Just to clarify with you: have you manually run the installer of the 0.30.17.4 The Welkin Suite?
• Do you have an installed anti-virus system? If yes, which one?
• What version of The Welkin Suite did you have previously?

In addition, please send us the next log files;

• 'UpdaterService' log file; this is located in the following folder: C:\ProgramData\TheWelkinSuite\UpdaterService.
• 'TWS_Installation.log' file; this is located in the following folder: C:\Users\%user_name%\AppData\Local\Temp.

We will appreciate your help.

Thank you,

Kate

Yes, tried to manually install it.

I run Avast Business, but I disabled it during the installation

I don't remember what version was on there before, but I assume the previous version as I agreed to update every time.

When I started looking for an update service, I relaized that the old one failed to cleanup.

Ended up running sc delete "TheWelkinSuiteAutoUpdater" from admin command prompt and then install ran.

Hi,

Thank you for your response.

We are glad that you can continue your working process with The welkin Suite IDE.

As a side note, our developers will investigate the issue related to the auto-update process of the IDE you were faced with.

Regards,

Kate