I would like to try the app, but cannot get started, as I get the "Sorry, but there's a problem with credentials you entered" message. Triple checked credentials and they work on other IDEs.
What's up with this?
4 replies to this topic
#2
kate.dulko
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TWS Team
- 1710 posts
Posted 19 Oct 2015
Hi,
Thank you for your post.
We haven’t been faced with this issue for a custom domain yet so we are going to have to investigate it.
Could I please ask you to reproduce this several times and send us the log file in our Bug report (Help -> Report a Bug) or attach it and a screenshot with the error here?
We appreciate your help!
Thank you,
Kate
Kate Dulko
Customer Relations
The Welkin Suite
twitter: @KateDulko
skype id: d_katerina
e-mail: kate.dulko@welkinsuite.com
#4
cwalley
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Member
- 3 posts
Posted 20 Oct 2015
Check that -- removed the "https://" from the custom domain and it worked!
#5
kate.dulko
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TWS Team
- 1710 posts
Posted 21 Oct 2015
Hi.
We got your Bugreports.
Thank you very much for finding the reason for the issue.
Exactly this format of the Domain name (without ‘https://’) is pointed out as an example in the Download wizard.
I will add a case for the use of a Domain name with ‘https://’ to be acceptable to our backlog.
Now you can enjoy using The Welkin Suite )
Thank you,
Kate
Kate Dulko
Customer Relations
The Welkin Suite
twitter: @KateDulko
skype id: d_katerina
e-mail: kate.dulko@welkinsuite.com