[Solved] NONSTARTER: Cannot use custom domain

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[Solved] NONSTARTER: Cannot use custom domain



[Solved] NONSTARTER: Cannot use custom domain

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#1

cwalley

    Posted 18 Oct 2015

    I would like to try the app, but cannot get started, as I get the "Sorry, but there's a problem with credentials you entered" message. Triple checked credentials and they work on other IDEs. 


    What's up with this? 



    4 replies to this topic

    #2

    kate.dulko

      Posted 19 Oct 2015

      Hi,


      Thank you for your post.

      We haven’t been faced with this issue for a custom domain yet so we are going to have to investigate it.

      Could I please ask you to reproduce this several times and send us the log file in our Bug report (Help -> Report a Bug) or attach it and a screenshot with the error here?

      We appreciate your help!


      Thank you,

      Kate


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      cwalley

        Posted 20 Oct 2015

        Bug reports have been sent... 



        #4

        cwalley

          Posted 20 Oct 2015

          Check that -- removed the "https://" from the custom domain and it worked! 



          #5

          kate.dulko

            Posted 21 Oct 2015

            Hi.


            We got your Bugreports.

            Thank you very much for finding the reason for the issue.

            Exactly this format of the Domain name (without ‘https://’) is pointed out as an example in the Download wizard.

            I will add a case for the use of a Domain name with ‘https://’ to be acceptable  to our backlog.

            Now you can enjoy using The Welkin Suite )


            Thank you,

            Kate


            Kate Dulko
            Customer Relations

            The Welkin Suite

            twitter: @KateDulko
            skype id: d_katerina
            e-mail: kate.dulko@welkinsuite.com

             

              


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