Hi,

Thank you for contacting us with this issue.

I kindly ask you to follow the next steps to solve the issue:

     1. please close the IDE and open the folder /Library/TheWelkinSuite/;

     2. delete the file 'tws.wallet.bin';

     3. open the IDE and use your username to log in instead of email.

I kindly ask you to tell me if this works for you. Please use a username for all your further TWS sessions.

Our developers will work on this issue as soon as possible and we will release the fix for this in one of the nearest version of The Welkin Suite Blaze.

Thank you,

Kate

Hi Kate,

This worked perfectly. Thank you!!

Hi,

Thank you for your response.

If you would have any other questions, please contact us. We will be happy to assist.

Regards,

Kate

Hi,

I am using Mac Version of it. I am stuck on Loading Licence Information. Please let me know how to resolve it.

Thanks.

Hi Gouthami,

Thank you for contacting us with this issue.

I'd ask you to try to do the same actions as described above by Kate:

    1. please close the IDE and open the folder /Library/TheWelkinSuite/;

     2. delete the file 'tws.wallet.bin';

     3. open the IDE and use your username to log in instead of email.

This should help resolving the issue. Please let me know if this helps you or in case there are any issues with completing this steps.

Looking forward hearing back from you.

Thank you,

Vladimir

Hi,

There is /Library/TheWelkinSuite/ for Mac Version. Please let me know how to troubleshoot in Mac.

Regards,

Gouthami

Hi Gouthami,

Can you please confirm if I understand correctly - there is No such folder for you?

Thank you,

Vladimir

Hi Gouthami,

In case you can't see the Library folder in Finder it might be somehow hidden in your settings, however you can get to it if in The Welkin Suite you click on the Help menu, select "Open Log Directory" - logs folder will be opened in the Finder. After than you can go 2 folders up in the Finder and then select "TheWelkinSuite" folder - it should be present there.

Please let me know if this helps.

Thank you,

Vladimir

Hi guys,

I hope you are doing well.

In the latest version of The Welkin Suite for Mac - Blaze R5, we have made some changes that could affect and solve the issue.

Now you shouldn't delete the file and do any actions manually for this.

I kindly ask you to let us know if the issue related to loading license information would be reproduced for you.

Thank you,

Kate