The remote server returned an error: (407) Proxy Authentication Required.

Hi 

When I try to build my source files through The Welkin Suite , receive the error:

The remote server returned an error: (407) Proxy Authentication Required.

I have tried restarting TWS as well as my PC , nothing makes a difference. 

On the same PC it worked earlier.

Please help.

Kind Regards

Himaja

Hi Himaja,

Thank you for this bug report.

May I please clarify with you if you are using any proxy settings on your computer? If yes, in what exactly way you have configured them?

I kindly ask you to tell us if the pull process for the same project goes without errors?

Also, can you please reproduce the issue one more time and send us a bug report directly from the IDE after this. This option is available for you in the menu Help -> Report a Bug, please enable the 'Attach Log File' checkbox and put your email. This way we will receive your log files and our developers would have an ability to investigate the reason for the issue which you are faced with.

Thank you,

Kate 

Hi Kate

Thanks for getting back to me.

To answer your query on proxy settings, on this computer - LAN settings are set to "Automatically detect settings".

Also please note that my PC is connected to VPN.

When I did the pull process I was in the office. From office it works fine.

This issue is occuring when trying to build from home (connected to company VPN).

Also I tried to Repoirt Issue through TWS , get the message " An Error occured occured..." , I have attached the screen grab of the error to this response.

Please resolve the issue as I can't work with TWS at all.

Thanks

Himaja

Hi Himaja,

Thank you for your response.

I kindly ask you to follow the next steps to solve the issue:

     1. please open the next folder: c:\Program Files (x86)\The Welkin Suite\The Welkin Suite\;

     2. find the file TheWelkinSuite.exe.config and open it;

     3. please find the next entries:

          <system.net>
            <settings>
              <ipv6 enabled="true"/>
            </settings>
          </system.net>

       and replace them with the other ones:

          <system.net>
            <settings>
              <ipv6 enabled="true"/>
              <servicePointManager expect100Continue="false"/>
            </settings>
            <defaultProxy useDefaultCredentials="true" enabled="true">
              <proxy usesystemdefault="True" />
            </defaultProxy>
          </system.net>

      4. save the file.

If the issue would be reproduced, please send us a bug report with the attached log files directly from The Welkin Suite IDE from the office. Please enable the checkbox 'Attach log Files' and put your email.

Also, can you please tell me if the error appears when you pull from home connected via VPN.

Thank you,

Kate