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The Welkin Suite Blaze failed to start



The Welkin Suite Blaze failed to start (1)

started by andy-sugati 03 Feb 2018 - 03:38 PM
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#1
mac version welkinsuite

andy-sugati

    Posted 03 Feb 2018 and edited 03 Feb 2018

    I just downloaded and installed Blaze R10 on a brand new MacBook Pro and it fails to start (I get an error message simply saying "The Welkin Suite Blaze failed to start" and then my only option is to force-quit the application). Is there anywhere I can get a log file from that I could attach that might help diagnose what's going on?


    Thanks,


    Andy


    2 replies to this topic

    #2

    vlgubanovich

      Posted 03 Feb 2018

      Hi Andy,


      Thank you for contacting us with this issue.

      Please sorry for the inconvinience cause - we've discovered a rare case in the newly released Blaze R10 that prevents it from starting sometimes.

      We have just rolled back the Blaze R10 release and we will release the R11 release on Monday with fix for this case, so everything will be ok.

      However, right now I'd ask you to remove The Welkin Suite Blaze R10 from your Mac and to download The Welkin Suite Blaze R9 from the Downloads page - it should work without any issues.


      Please sorry once more and looking forward seeing you as a happy user :)


      Thank you,

      Vladimir


      Vladimir Gubanovich
      Head of Product
       
      The Welkin Suite
      skype id: vladimir.gubanovich
      e-mail: vladimir.gubanovich@welkinsuite.com

      #3

      andy-sugati

        Posted 03 Feb 2018

        Thanks Vladimir - downloading R9 now.


        Andy


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