The Welkin Suite Forum

TWS Proxy Configuration



TWS Proxy Configuration

started by mfacchini 21 May 2018 - 01:58 PM
proxy
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#1
windows version welkinsuite

mfacchini

    Posted 21 May 2018 and edited 23 May 2018

    Hi,

    Corporate policies require me to change my account password every month and, after I perform this operation, TWS always complaints about proxy configuration. I already read the following topics regarding this kind of issue:

    1) https://welkinsuite.com/feature-requests/how-to-set-proxy-configuration/

    2) https://welkinsuite.com/bug-reports/no-proxy-support/

    3) https://forum.welkinsuite.com/bug-reports/blum-r10-installation-stalls-in-proxy-environment/

    4) https://welkinsuite.com/general-talks/cannot-install/

    but this time it appears I'm not able to solve it. Here's the complete description of the issue:

    • if I try to install TWS via the web-installer, I receive the following error: "Setup could not download file 'TheWelkinSuite.msi' because of error : There was no endpoint listening at https://updater.welkinsuite.com/autoupdaterservice.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.". Attached there's the installation log.
    • I can install TWS via the complete installer. Nevertheless, when I start the application, I receive the following error "The Welkin Suite could not connect to the License Server and there is no saved credentials detected."

    I know for sure that these errors are related to the corporate firewall of my company but this time I'm not able to find a workaround. I am using Windows 7 and I already set the configuration file "TheWelkinSuite.exe.config" to use global proxy settings:

    <system.net>
    <defaultProxy useDefaultCredentials="true" />
    <settings>
    <ipv6 enabled="true"/>
    </settings>
    </system.net>

    It appears, though, that TWS "doesn't see" credentials stored in Windows credentials. Can you help me solving this issue, please?

    Thanks,

    Matteo


    Attached Files

    3 replies to this topic

    #2

    kate.dulko

      Posted 22 May 2018

      Hi Matteo,


      Thank you for contacting us on this and thank you for your investigation!


      First of all, I kindly ask you to send us the 'TheWelkinSuite*.log' that could help us to find a reason for the error that you got. You can find this file in the following folder: %ProgramData%\TheWelkinSuite\Application\. There can be several log files, so, in this case, please send us an archive of this folder.


      After this, let's make a new installation with the necessary setting for a proxy.

      So please uninstall the IDE, and follow the next steps:

      1. in the attachments, you can find the config file - please download it, unzip, and paste into the folder where you are going to install the IDE;
      2. after this, please launch TWS installation using the web-installer from the site again.

      If the issue would be reproduced, please let us know.

      Meantime, we continue our investigation.


      Looking forward to your response and to your TWS log file(s).


      Thank you,

      Kate




      Attached Files

      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        

      #3

      mfacchini

        Posted 23 May 2018

        Hello Kate,

        thank you very much for your support. Attached there's the requested log, which is related to the error: "The Welkin Suite could not connect to the License Server and there is no saved credentials detected.".

        Before I proceed, I think you need the following additional information:

        • the corporate network that gives me problems (let's call it CuCN, or Customer Company Network) is configured via Internet Options using an autoconfiguration script
        • I can install and work with The Welkin Suite while I'm behind another corporate network (let's call it CoCN, Consulting Company Network). This one is the standard one for my laptop and there are some global environment variables describing it, such as
          • USERDOMAIN, USERDOMAIN_ROAMINGPROFILE, USERDNSDOMAIN...

        I tried to uninstall and reinstall TWS adding your configuration file in this directory "C:Program Files (x86)\The Welkin Suite\The Welkin Suite\" but I had the usual error when behind CuCN, while I could proceed with the installation behind CoCN (as usual). I thought the directory was this one because it contains the executable "The Welkin Suite.exe", is this correct?

        Kind regards,

        Matteo


        Attached Files

        #4

        kate.dulko

          Posted 23 May 2018

          Hi Matteo,


          Thank you for your detailed response and for the log file.


          Since a reason for the issue is caused by the settings of one of your networks, there is no way to influent on this directly from the IDE.

          As a possible workaround, you can add the next URL addresses to your local firewall exceptions:

          - https://updater.welkinsuite.com/userservice.svc 

          - https://updater.welkinsuite.com/licenseservice.svc


           Also, please check if configuring these settings would help you to work with the IDE using CoCN corporate network.


          I hope this would help and looking forward to your response.


          Thank you,

          Kate


          Kate Dulko
          Customer Relations

          The Welkin Suite

          twitter: @KateDulko
          skype id: d_katerina
          e-mail: kate.dulko@welkinsuite.com

           

            

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