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TWS totally blocked on invalid creds popup if solution contains more than one project



TWS totally blocked on invalid creds popup if solution contains more than one project

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#1
windows version welkinsuite

dave

    Posted 22 Oct 2018 and edited 26 Feb 2019

    We reset passwords to all our client orgs every week so every Monday, I do the update-password dance with TWS. Not a big deal.


    Today, I had 2 copies of TWS running. One that was to a solution with a single project/org was normal - I get the invalid-creds popup, I close the popup and update the project Properties with the new password, all is good.


    On the other TWS, I had a solution with 2 projects. I get the popup but can't close it. I tried rebooting but that didn't help and the only way to close TWS was by shooting it in the task manager (or reboot). Eventually, I manually edited the solution file in notepad to remove one project and that allowed me to get into TWS and update the password. 


    I think this is related to the new version since I've had solutions with multiple projects for months.



    3 replies to this topic

    #2

    kate.dulko

      Posted 02 Nov 2018

      Hi Dave,


      Thank you for reporting to us this issue and please sorry for the delay in our response.


      I've added this to our backlog and we will look for a fix for this issue.

      Also, thank you for your sharing the workaround that you've found - other users can use it until we fix this.


      Best Regards,

      Kate



      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      dave

        Posted 25 Feb 2019

        I'm now thinking that it's not really related to multiple projects in the solution but is more about multiple failures.

        When I start TWS for single project and the password has changed, I get the TWS popup about invalid creds. I can dismiss that popup and enter the new, correct credentials and everything is fine. If I enter the wrong credentials, I get the TWS popup again but can't dismiss it - I have to open the task manager and shoot TWS.



        #4

        kate.dulko

          Posted 26 Feb 2019

          Hi Dave,


          Thank you for these additional details.

          We will take them into account when handling the issue.


          We will do our best to solve this case as soon as possible, however, right now, I cannot tell you when we start working on this.


          I will let you know when the issue is fixed or if we have any additional questions.


          Best Regards,

          Kate


          Kate Dulko
          Customer Relations

          The Welkin Suite

          twitter: @KateDulko
          skype id: d_katerina
          e-mail: kate.dulko@welkinsuite.com

           

            

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