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Windows 10 1809 update + TWS Update leaves TWS deleted from my machine

Windows 10 1809 update + TWS Update leaves TWS deleted from my machine

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windows version welkinsuite


    Posted 19 Apr 2019 and edited 22 Apr 2019

    This morning I had a corporate push of Windows 10 1809. After multiple reboots of my machine, TWS was almost completely gone from my machine

    The main folder and sub-folders were there, but all other files in all the folders were gone, except for one file with a 0 size:

    C:\Program Files (x86)\The Welkin Suite\The Welkin Suite\Extensions\Application\CefSharpLog.txt

    Welkin Suite was running on my machine when the Windows 10 installation began, and when Windows told me I needed to reboot, I shut everything down normal (TWS prompted me to save my solution file, which I did).

    I just re-installed TWS, and I see that Bloom 27 update came out today.   I had had TWS running on my machine for 2 days, so I had not seen anything about there being updates for TWS ready to install.  And there was no message when I shut the app down about there being an update.

    My MRU of projects is still on the machine, and I was not prompted to re-enter license info, so I think the re-install of TWS has me back to where I was, plus the Bloom 27 update.

    Likely not a common occurrence of both happening at once, but wanted to let you know

    1 replies to this topic



      Posted 22 Apr 2019

      Hi George,

      Thank you for sharing the case which you were faced with and for all the details.

      Exactly on Friday, we released the latest version of the IDE, and this looks like that the updating process matched with updating of your OS.

      Here you can find the info on the auto-updating process of the IDE, and probably the reboot of your machine took the place when the IDE was loading new files from our server.

      If this happens again, you can download the latest installer and install the IDE again, or please contact us if this cause any issues.

      I hope you like our latest updates, and soon we are going to add more new options and fixes.

      Have a nice day!



      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina



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