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WS slowing down to a crawl when opening log files



WS slowing down to a crawl when opening log files

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#1
mac version welkinsuite

tswilson21

    Posted 29 Nov 2018 and edited 29 Nov 2018

    Hi,

    I am running into an issue where opening a log file is making the Welkin Suite completely unresponsive. I've recorded a 2-minute video to show you what I am experiencing https://screencast-o-matic.com/watch/cFXUD4r0On. The log files are around 400 KB. When I go to open a log file the application becomes unresponsive for around 40 seconds. After that time period, I have around 1-2 seconds where I am able to use the Welkin Suite before it becomes unresponsive again for another 40 seconds or so. It appears it gets into an unresponsive loop while trying to load the log file. 

    I've attached the WS debug logs to this post. 



    3 replies to this topic

    #2

    ihor.zhabolenko

      Posted 29 Nov 2018

      Hi, Tim.

      Thank you for your post.

      I kindly ask you to reproduce this one more time and please send us a bug report with attached log files directly from the IDE - you can find this functionality in the menu Help -> Report a Bug, please specify your email and enable the 'Attach Log File' checkbox.
      This way we would receive your TWS log files which could help us to find a reason for this situation.


      TWS Team


      #3

      tswilson21

        Posted 29 Nov 2018

        Hi,


        I tried to report a bug through the IDE, but was unable to. The report a bug option was getting hung up on the "Sending please wait, your request is being processed" screen. I waited around 5 minutes but it never went past that processing screen. I tried restarting the IDE but ran into the same issue. 



        #4

        ihor.zhabolenko

          Posted 29 Nov 2018

          Thank you for your fast reply. I kindly ask you to try to reinstall your IDE from our website. 

          If you have any other questions or suggestion, please let me know - I'll be happy to assist.


          TWS Team





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