Debug using logs

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Debug using logs



Debug using logs

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#1
windows version welkinsuite

ankagrawal

    Posted 05 Apr 2017

    I get an error while trying to to debug using logs option. Not sure what should I do to resolve?


    Attached Files


    4 replies to this topic

    #2

    kate.dulko

      Posted 05 Apr 2017

      Greetings,


      Thank you for contacting us with this issue.


      I kindly ask you to reproduce the issue one more time and send us a bug report directly from The Welkin Suite IDE. This is available for you in the menu Help -> Report a Bug.

      Please enable the 'Attach Log File' checkbox and out your email. 

      This way we will get your TWS logs which can help us to see the reason for the issue.


      Thank you,

      Kate



      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      ankagrawal

        Posted 05 Apr 2017

        Reported a bug from the IDE as you advised. Thank you.



        #4

        ankagrawal

          Posted 05 Apr 2017

          Hey, I am with Deloitte Consulting, exploring TWS IDE for one of our projects. Any immediate help would be greatly appreciated. 

          Thanks,

          Ankit



          #5

          kate.dulko

            Posted 05 Apr 2017

            Hi Ankit,


            Thank you for the bug report with the attached log files.


            The reason for the issue which you are faced with is some entries in your Salesforce log file which TWS doesn't recognize or doesn't detect some relations between these entries. This is why the IDE cannot parse the log file correctly and start debugging process. 

            Our developers are working on handling such cases, and we are going to cover all the possible situations which fail the debug process now.


            I will contact you via email to ask some additional information.

            We would greatly appreciate your help in our investigation related to this issue.


            Thank you,

            Kate


            Kate Dulko
            Customer Relations

            The Welkin Suite

            twitter: @KateDulko
            skype id: d_katerina
            e-mail: kate.dulko@welkinsuite.com

             

              





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