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TheWelkinSuiteSetup-Spire doesn't work when reinstalling



TheWelkinSuiteSetup-Spire doesn't work when reinstalling

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#1

centaur

    Posted 30 Jan 2017

    My Welkin Suite installation got corrupt. I uninstalled it and am now trying to install again but the TWS installer stops after downloading. Please help me out.

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    1 replies to this topic

    #2

    kate.dulko

      Posted 31 Jan 2017

      Hi,

      Thank you for contacting us with this issue.

       

       

      I kindly ask you to send us your 'TWS_Installation' log file that is located in the next folder: %LocalAppData%\TheWelkinSuite\Installation\TWS_Installation.log

      You can save a backup copy of this log file and use the next workaround:

           1. please remove Microsoft Visual Studio 2013 Shell (Isolated) from the Programs and Features list, if this is present there;

           2. delete The Welkin Suite IDE from the Programs and Features list also;

           3. install Microsoft Visual Studio 2013 Shell (Isolated) using the next link: https://www.microsoft.com/en-us/download/confirmation.aspx?id=40764;

           4. install The Welkin Suite IDE again.

      Please let us know if the IDE would be installed successfully after this.

       

      Thank you,

      Kate


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        





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