Unable to Download Logs

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Unable to Download Logs



Unable to Download Logs

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#1
windows version welkinsuite

lryan

    Posted 24 Apr 2017

    I am running a unit test and would like to view the logs.  My Logs window has nothing in it and I can't figure out how to get my application to show up there so I can download the logs.  What am I missing?



    6 replies to this topic

    #2

    kate.dulko

      Posted 24 Apr 2017

      Hi Iryan,


      Thank you for contacting us with this question.


      May I please clarify with you if you have enabled the 'Download Logs' option? The additional information about it you can find in the 'Logs Panel' article in TWS documentation.


      Please let me know if your log files won't appear after enabling their downloading.


      Thank you,

      Kate 


      Kate Dulko
      Customer Relations

      The Welkin Suite

      twitter: @KateDulko
      skype id: d_katerina
      e-mail: kate.dulko@welkinsuite.com

       

        


      #3

      lryan

        Posted 24 Apr 2017

        Where do I enable downloading?

        In the documentation I read that when I displayed the logs window, my application would appear and I should check it and download the logs.  My application does not appear in the list. What do I have to do to enable this, I cannot find the setting or property to do this.



        #4

        kate.dulko

          Posted 24 Apr 2017

          Hi Iryan,


          Thank you for your quick response.


          Can I please ask you to attach a screen of your Logs Panel?

          Since we haven't been with this issue before, our developers will investigate this as soon as possible.


          Thank you,

          Kate


          Kate Dulko
          Customer Relations

          The Welkin Suite

          twitter: @KateDulko
          skype id: d_katerina
          e-mail: kate.dulko@welkinsuite.com

           

            


          #5

          lryan

            Posted 24 Apr 2017

            Sure thing, screen shot attached.


            Attached Files


            #6

            lryan

              Posted 24 Apr 2017

              I closed TWS and re-started it and my application now appears in the Logs window.



              #7

              kate.dulko

                Posted 25 Apr 2017

                Hi Iryan,


                Thank you for your screen and for your update.


                I'm glad that now you can work with your Salesforce log files directly in The Welkin Suite IDE.

                Our developers will investigate the issue you were faced with.


                If you would have any other questions, please contact us. We will be happy to assist.


                Regards,

                Kate


                Kate Dulko
                Customer Relations

                The Welkin Suite

                twitter: @KateDulko
                skype id: d_katerina
                e-mail: kate.dulko@welkinsuite.com

                 

                  





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